Shipping policy

Thank you for choosing DENNIS PHILLIPS. Based in Wellington, New Zealand, our online store focuses on retailing fresh seafood and chilled grocery products. We abide by strict order handling protocols and adopt insulated cold-chain packaging with ice packs to protect fresh goods, striving to deliver all orders safely and keep products fresh within expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation.All fresh food orders will be delivered via New Zealand local perishable courier service, with an estimated delivery period of 1 to 4 business days, subject to actual logistics status.The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, rural delivery restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
DENNIS PHILLIPS shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Fresh items may spoil during return transit and will not be eligible for refund.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date.
Cold chain transportation may lead to packaging rupture or temperature fluctuation for fresh products. If you receive spoiled or damaged goods, please retain the original outer packaging and take clear evidentiary photos within 4 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Usage Notice
Each fresh product is attached with exclusive storage guidelines, covering chilled seafood, frozen produce and other fresh groceries. Customers shall store and consume products following official prompts immediately after receiving delivery. We reject after-sales claims for food deterioration caused by delayed collection, improper refrigeration or incorrect storage by customers.
Local Delivery and Freshness Notice
We provide nationwide delivery service for all fresh food merchandise within New Zealand. Rural addresses may require extended transit time, which may affect product freshness. We do not guarantee product quality for parcels left unattended for long periods after delivery. We will not be responsible for food spoilage arising from buyers' failure to receive and store goods promptly.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: DENNIS PHILLIPS
Phone number: +64 29 604 8527
Email: info@denphil.shop
Physical address: 100 Falkirk Avenue, Seatoun, Wellington 6022, New Zealand